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Technical Support and Outsourcing Services
At EasyLAN we are a leader in implementing tailor-made first and second level user support as outsourced solutions.
This competency encompasses installation of products and service updates, customization and migration to enable new functions, integration and quality testing, troubleshooting and software fixes.
Also included in this scope are installation, deployment and commissioning of ICT equipment, preventive maintenance, inventory checks as well as asset registry.
The outsourcing team has a wealth of experience gained through management of several corporate IT helpdesks.
Our service delivery regime is governed by adoption of the renowned ITIL framework.
The Information Technology Infrastructure Library (ITIL) provides the following benefits to the client;
- Improved IT Services
- Reduces Costs
- Improved Customer satisfaction through a more professional approach to service delivery
- Improved productivity
- Improved use of skills and experience
- Improved delivery of third party service
Our service operations, and by extension, the service desk has instituted the following ITIL processes;
- Incident Management
- Problem Management
- Access Management
- Event Management
- Request Fulfillment
Adopting these processes ensures we have a standard language with which to communicate with the client regarding their needs, thus enhancing quality of service.
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